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Privacy Policy 

AWAKEN HEAL ASCEND LLC dba-TriLumination™

Effective date: 12/12/2025

Updated date: 3/23/2026

1. Introduction

Welcome to TriLumination, operated by AWAKEN HEAL ASCEND LLC ("we," "us," "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our strictly online, non-downloadable platform, and participate in our services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use the Services.

 

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when:

  • Registering for an Account: Name, email address, username, and password.
  • Purchasing Services: Billing information (credit card details processed securely by third-party processors), billing address, and transaction history.
  • Participating in Services: Notes from coaching sessions, journal entries submitted for review, forum posts, and feedback.
  • Communication: Messages sent to us via email (e.g., [email protected], [email protected]) or support tickets.

2.2 Information Collected Automatically

When you use our online platform, we automatically collect:

  • Usage Data: Pages visited, time spent on pages, features used, and session duration.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies and Tracking: We use cookies to enhance user experience and analyze traffic. You can manage cookie preferences via your browser settings.

2.3 Special Categories of Data

Given the nature of our services (spiritual coaching, holistic health, meditation), you may choose to share sensitive personal information, such as:

  • Spiritual beliefs and practices.
  • Health and wellness goals.
  • Emotional or psychological experiences.
  • Dream logs or elemental connection experiences.

Note: We treat all such information with the highest level of confidentiality and only process it with your explicit consent for the purpose of delivering our Services.

 

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide coaching sessions, access to the Subscription Community, virtual retreats, and digital content.
  • Account Management: To create and manage your user account and process payments.
  • Communication: To send service-related announcements, newsletters, and updates (you may opt-out of marketing communications).
  • Improvement: To analyze usage trends and improve the functionality of our online platform.
  • Safety & Compliance: To enforce our Terms of Service, prevent fraud, and comply with legal obligations.

 

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., payment processors, email hosting, cloud infrastructure). These partners are bound by confidentiality agreements.
  • Legal Requirements: If required by law, subpoena, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: When you explicitly authorize us to share information (e.g., sharing a testimonial).

 

5. Data Storage and Security

5.1 Online-Only Platform

TriLumination operates as a strictly online, non-downloadable software platform. Your data is stored on secure servers and is accessible only through our encrypted web interface. We do not provide downloadable files containing your personal data or session records.

5.2 Security Measures

We implement industry-standard security measures, including:

  • Encryption of data in transit (SSL/TLS).
  • Secure server environments.
  • Regular security audits.
  • Restricted access to personal data for authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

 

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Opt-Out: Unsubscribe from marketing communications.
  • Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected].

 

7. Age Restrictions and Parental Consent

7.1 Minimum Age Requirement

Our Services are primarily designed for adults aged 18 and older. By using our Services, you represent that you are at least 18 years of age, or that you have obtained parental/guardian consent to use our Services if you are under 18.

7.2 Parental Consent Process

If you are between 13-17 years old, you may access our Services only with verifiable parental consent. Parents/guardians must:

  • Complete a consent form available at [link to consent form]
  • Provide proof of guardianship
  • Agree to supervise their child's participation in spiritual/meditative practices

7.3 Age-Specific Services

We are developing specialized content for minors (ages 13-17) focused on age-appropriate spiritual development. Until these services launch, all content is intended for adult audiences.

7.4 Verification

We reserve the right to request age verification documentation. Failure to provide adequate proof may result in account suspension.

7.5 Parental Rights

Parents/guardians may request access to, correction of, or deletion of their child's personal data at any time by contacting [email protected].

 

8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected data from a child under 13, we will take steps to delete it.

 

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of the Services constitutes acceptance of the updated policy.

 

11. Emergency Situations

In case of emergency, please contact local emergency services immediately. Our Services are not designed for crisis intervention. For immediate help, see our Emergency Resources section in our Disclaimer document.

 

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

AWAKEN HEAL ASCEND LLC dba - TriLumination™
Email: [email protected]